What is your expectations on printers?
Probably nothing much. Just get your work done and print out exactly what you expected so.
Yet the real situations could go against your wishes even though you executed a series of right commands. On occasions where users needed printed copies to rush towards meetings or classes, or in cases where users already had a struggling day wrestling with complicated problems, a "bugged" printer could be the last straw that broke camel's back.
This problem could be further perplexed by an installed cloud printing system which allows a community to share printers with paying for the printing services. While the system is simply supposed to allow you to print your paper, it turns out to become a powerful tool for wasting away your time.
Currently, UT deploys a web-based printing service that allows users to upload their documents onto a cloud storage management system, and utilize one of the many printers provided by UT Libraries throughout campus. We decided to evaluate the current user interface, collected the pain points from users and redesign the system into a more intuitive and efficient one.